Cancellation and Returns Policy

Cancellation and Returns Policy

1. Introduction

At DopeGraphics, we offer a range of products, including bespoke items where customers can personalize their designs and text. This policy outlines our procedures for cancellations and returns, distinguishing between bespoke and non-bespoke products.

2. Cancellation Policy

2.1. Bespoke Products

Bespoke products are customized according to your specifications, including personalized text or design choices. Due to the nature of these products, cancellations are only possible before the production process begins.

To cancel your bespoke order before production starts, please contact us via email:

Please include your order number and a clear request to cancel in your email. If we receive your cancellation request before production begins, we will process the cancellation and issue a full refund.

2.2. Non-Bespoke Products

For non-bespoke products (i.e., products that are not customized), you may cancel your order or request a return within 14 days of receipt. Please contact us via email:

Please provide your order number and details of the product you wish to return. We will provide instructions on how to return the product.

3. Returns Policy

3.1. Bespoke Products

Bespoke products, which are personalized based on your specifications, cannot be returned or exchanged once production is complete. These items are made specifically to your requirements and cannot be resold.

3.2. Non-Bespoke Products

Non-bespoke products can be returned within [number] days of receipt, provided they are in their original, unused condition. To return a non-bespoke product, please contact us via email at:

Please include your order number and details of the product you wish to return. We will provide instructions on how to return the product and process a refund or exchange as appropriate.

3.3. Defective or Damaged Items

If you receive a defective or damaged item, whether bespoke or non-bespoke, please contact us immediately upon receipt. We will investigate the issue and arrange for a replacement or refund as appropriate. To report a defective or damaged item, email us at:

Please include your order number, a description of the issue, and, if possible, photographs of the defect or damage.

4. Contact Us

For any questions or concerns regarding our cancellation and returns policy, please contact us via email:

5. Review

We regularly review our cancellation and returns policy to ensure it remains fair and compliant with current regulations. Any updates to this policy will be posted on our website.