Complaint-Handling Policy
1. Introduction
At DopeGraphics, we are committed to providing high-quality products and services. We value your feedback and take all complaints seriously. This policy outlines how you can make a complaint and how we will handle it.
2. How to Make a Complaint
To make a complaint, please contact us using one of the following methods:
- Email: [email protected]
Please provide us with the following information:
- Your name and contact details
- A clear description of your complaint
- Any relevant supporting information (e.g., order number, receipts)
3. Acknowledgement of Complaints
We will acknowledge receipt of your complaint within 5 business days. If we need more information to investigate your complaint, we will contact you.
4. Investigation
We will investigate your complaint thoroughly and fairly. Our aim is to resolve your complaint within 5 business days. If we cannot resolve your complaint within this timeframe, we will keep you updated on our progress and provide a revised timeframe for resolution.
5. Resolution
Once the investigation is complete, we will provide you with a response outlining our findings and any actions we will take.
6. Review
We will review this policy periodically to ensure it remains effective and relevant.
7. Contact Us
If you have any questions about this policy or need further assistance, please contact us at:
- Email: [email protected]
